PTX FAQ – The SeattleGYM Health Club
1How do I join?
• Sign up at the front desk iPad.
• Go to our PTXMB site and join .
• Download the PTX Seattle app for a free session.

The Apple App
The Google Play App
2How do I book a session?
• Use the PTX Seattle app, the front desk PTX iPad or ask the front desk to help.
• Find the session you would like to take and click “Book It!”
• If you have not yet purchased any PTX sessions, the scheduler will offer you options to purchase a 1- 5- or 10-pack Pass
• Pay on your app or online for your session(s)
• You can now click to book the session!
3What is the 24 hour cancellation policy?
• You must cancel your booking within 24 HRS of the start of your session. If you cannot make your scheduled PTX session you must cancel within 24 HRS, or you will lose your session. This policy is applicable to all PTX members including Unlimited memberships.
4What is the 4 hour cancellation policy?
• We may cancel PTX sessions automatically four hours before the start of the session if no bookings have taken place.
5What happens if I fail to show up for a session?
You will lose the session or be charged $15 if an unlimited member.
6Do I get charged if I don't show up but I have an Unlimited Pass ?
Yes. The cancellation penalty is the same regardless of the type of pass you hold - $15
7How do I get my one free trial session?
1) At the front desk
2) At the front desk iPad
3) Through the web site
4) With the PTX Seattle app
8How far ahead can I book a session?
Registration for each session opens 15 days before the session date.
9If the session is full, how do I join the wait list?
You will be automatically added. If you are number "1" in line and someone drops out you will automatically be dropped into the session and emailed or texted if those options were selected.
10When I arrive at TheSeattleGYM for my PTX session, how do I check in for my small group personal training?
Just stop at the front desk, and let the staff person know you are there to check in for PTX.
11Do the passes expire?
10-pack passes expire 3 months from the date of purchase. Unlimited passes auto-renew monthly.
12Is there a penalty for canceling after I’ve booked a session?
You are free to cancel online without penalty up to 24 hours before session otherwise your session may be lost or a $15 charge made for unlimited members.